Captain Jack Casino Privacy Policy

This Privacy Policy explains how Captain Jack Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It is intended to help you understand our privacy practices and the choices available to you.

Captain Jack Casino is designed for customers in Canada who are at least 18 years old. By using the website, you acknowledge that you have read this policy. We may update or supplement this notice when our services, technology or privacy practices change.

Information We Collect

We collect information that is necessary to operate an online casino, maintain account security and provide customer support. The information collected depends on how you interact with Captain Jack Casino and may include:

• Identity and contact details, such as your name, date of birth, residential address, telephone number and email address.
• Account information, including your username, password, preferences, communication choices and account history.
• Transaction information relating to deposits, withdrawals, bonuses, wagers, game activity and payment status.
• Verification information that may be required to confirm your identity, age, location or ownership of a payment method.
• Technical information, such as your IP address, browser type, device details, operating system, language settings and general location inferred from technical data.
• Usage information, including pages visited, games viewed, session times, clicks, interaction patterns and referring website details.
• Information you provide when contacting customer support, submitting a complaint, completing a survey or participating in a promotion.

Some information may be collected automatically through cookies and similar technologies. We may also receive limited information from service providers that help us process payments, prevent fraud, verify identity or maintain the website.

How We Use Information

Captain Jack Casino uses personal information for legitimate operational, security and customer service purposes. Depending on the circumstances, we may use it to:

• Create and administer your casino account.
• Process deposits, withdrawals, refunds and other account transactions.
• Provide games, promotions, account features and requested services.
• Confirm eligibility, including the minimum age requirement of 18+ and any applicable location restrictions.
• Complete identity, payment and account security checks.
• Detect, investigate and prevent fraud, money laundering, collusion, cheating, abuse of promotions and other unlawful or harmful activity.
• Respond to questions, resolve disputes and provide technical assistance.
• Personalize website content and improve game selection, navigation, performance and user experience.
• Send service messages, security alerts, account notices and other essential communications.
• Send marketing communications where permitted and in accordance with your communication preferences.
• Analyze trends, prepare statistics and measure the effectiveness of our website and promotional activities.
• Meet contractual, operational, safety or other obligations that apply to our services.

We do not use personal information for purposes that are materially incompatible with the reasons described in this policy without providing appropriate notice or seeking permission where this is required.

Cookies and Similar Technologies

Cookies are small data files placed on your device when you visit a website. Captain Jack Casino may use cookies, pixels, software development tools and related technologies to remember settings, keep you signed in, support secure sessions and understand how the website is used.

• Essential technologies help the website function, protect accounts and process core transactions.
• Preference technologies remember choices such as language, display settings and other selected options.
• Analytics technologies provide information about visits, performance and navigation so that we can improve the service.
• Marketing technologies may help measure campaigns or present more relevant promotional content, subject to available controls and applicable requirements.

You can adjust cookie settings through your browser or, where available, through the controls presented on the website. Disabling certain cookies may affect login functions, game access, payment processing or other features. Information collected through cookies may be combined with account or device information for the purposes described in this policy.

Data Sharing

We may disclose personal information to carefully selected recipients when this is necessary to operate Captain Jack Casino, protect users or carry out the purposes described above. These recipients may include:

• Payment processors, financial institutions and transaction service providers.
• Identity verification, fraud prevention and risk management providers.
• Technology, hosting, analytics, communications and customer support providers.
• Professional advisers, auditors and insurers who are subject to confidentiality obligations.
• Corporate affiliates or business partners involved in providing or administering the services.
• Authorities, courts or other parties where disclosure is required, permitted or reasonably necessary to protect rights, safety, property or the integrity of the platform.

Service providers are expected to use personal information only for authorized purposes and to apply appropriate safeguards. We do not sell personal information as a standalone commercial product. If Captain Jack Casino is involved in a merger, restructuring, acquisition or sale of assets, information may be transferred as part of that transaction, subject to suitable protections.

Data Security

We use administrative, technical and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, loss or misuse. Depending on the type of information and the risk involved, these measures may include access controls, account authentication, monitoring, secure transmission, internal procedures and restricted access for personnel and service providers.

No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential, using a secure device and notifying Captain Jack Casino promptly if you believe your account or credentials have been compromised. We may restrict access or take other protective steps when suspicious activity is detected.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. The appropriate period depends on factors such as the type of information, the nature of the relationship, account activity, security needs, dispute resolution and any applicable recordkeeping obligations.

When information is no longer required, we may delete it, anonymize it or securely isolate it. Some data may remain in backups for a limited period before being overwritten. Closing an account does not necessarily result in immediate deletion of every record, particularly where information is needed to investigate misconduct, protect the platform, resolve a dispute or maintain appropriate business records.

Your Rights

Depending on your location and the circumstances, you may have rights concerning the personal information held by Captain Jack Casino. These may include the ability to:

• Ask for confirmation of whether we hold personal information about you.
• Request access to information and an explanation of how it is used.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion, restriction or other limits on the use of information, where available.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Opt out of marketing communications without affecting essential service messages.
• Request a copy of information in a usable format where this right applies.

These rights may be subject to lawful exceptions, identity verification and the need to protect other individuals or the security of the service. We may ask for additional details to confirm your request and prevent unauthorized disclosure. If a request cannot be fulfilled in full, we will provide an explanation where appropriate.

Third-Party Services

The website may contain links, integrations or features provided by third parties. These services may include payment options, identity checks, analytics tools, communications platforms, social features or promotional content. When you access a third-party service, that provider may collect information under its own privacy notice and terms.

Captain Jack Casino does not control the privacy practices, security measures or content of independent third parties. We encourage you to review their policies before submitting information. A link or integration does not necessarily mean that Captain Jack Casino endorses every practice of the provider.

International Transfers

Some companies and service providers supporting Captain Jack Casino may process information in countries outside Canada. As a result, personal information may be transferred, stored or accessed internationally, including in locations where privacy rules may differ from those in your home jurisdiction.

Where information is handled internationally, we take reasonable steps to use appropriate contractual, technical and organizational safeguards. We also seek to limit access to personnel and providers who need the information to perform authorized services. By using the website, you understand that international processing may occur as described in this section.

Policy Updates

We may revise this Privacy Policy to reflect changes in our services, technology, security practices, business structure or applicable expectations. The updated version will be posted on the website with a revised effective date where appropriate.

Material changes may also be communicated through the website, by email or through another suitable account notice. Your continued use of Captain Jack Casino after an updated policy is published indicates that you have reviewed the revised information, subject to any rights available to you.

Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy right or need assistance with the handling of your information, contact Captain Jack Casino at [email protected].

When contacting us about personal information, please provide enough detail for us to understand your request. Do not send payment card numbers, passwords or other unnecessary sensitive information in an ordinary message. We may need to verify your identity before discussing account information or completing a privacy request.

Last updated: 8 September 2026